About RoboInsure
RoboInsure is a South African digital insurance intermediary that pairs smart, app-based technology with hands-on advisory support to make buying and managing short-term personal insurance simple, transparent and fast.
At the centre of the experience is FAISER, RoboInsure's digital assistant, who guides customers from their very first quote through to an active policy — comparing cover across a panel of established South African insurers, capturing the information underwriters need, and keeping a policy up to date over its lifetime.
Behind every digital interaction sits a team of insurance consultants who review quotes, action policy amendments, manage cancellations and support claims. The result is an intermediary that gives customers the convenience of self-service technology, without losing the reassurance of a real business standing behind their cover.
Meet FAISER
Our digital assistant guides every customer from first quote to active policy — with a consultant always a step behind, ready to help.
Vision & mission
Our vision
To be South Africa's most trusted digital-first insurance intermediary — making quality short-term cover accessible, understandable and instant for every customer, wherever they are.
Our mission
To use technology to remove the friction from buying and managing insurance, while keeping professional, human advice at the centre of every policy we place.
Our values
Simplicity
We remove unnecessary steps and jargon, so cover is easy to understand and easy to buy.
Transparency
Customers see how their premium is made up and what they are covered for, before they commit.
Innovation
FAISER and the RoboInsure app keep evolving so our customers always get a faster, smarter way to insure.
Integrity
We act in our customers' interests first, as a licensed and regulated intermediary.
Customer-first
A consultant is always behind the technology, ready to help when it matters.